Acceptable Use Policy

1Consent and identity

• Contact people only with a valid lawful basis and an honest sender identity.
• Maintain evidence appropriate to the campaign and honor opt-out requests promptly.
• Do not misrepresent affiliation with WhatsApp, Meta, banks, government or another organization.

2Prohibited content

• Spam, harassment, threats, hate, exploitation or unlawful discrimination.
• Fraud, phishing, impersonation, credential theft, malware or deceptive investment/loan claims.
• Illegal goods or services, non-consensual intimate content, child exploitation or instructions that facilitate serious wrongdoing.

3Platform evasion

• Do not rotate numbers, vary text, simulate typing or manipulate protocol data to evade enforcement, consent requirements or safety limits.
• Do not probe, scrape, reverse engineer, overload or attack the service or other tenants.
• Do not upload stolen lists or reuse opt-out contacts through a different group or account.

4Enforcement

The service may suppress recipients, pause campaigns, limit throughput, hold accounts or preserve evidence for investigation. Severe or repeated violations may lead to suspension and lawful reporting. Enforcement does not replace the customer’s legal responsibility.