Terms of Service

1Service and beta status

Option CRM provides contact, campaign, CRM, reporting and optional AI tools. QR-linked WhatsApp functions rely on unofficial web-session technology and third-party networks that may change, restrict, delay or stop features without notice. The service does not guarantee native buttons, popup menus, delivery, read receipts, uninterrupted availability, revenue, account safety or search ranking.

2Account responsibility

• Provide accurate registration information and protect passwords, recovery codes and connected devices.
• One person or organization must not create accounts to evade limits, holds, safety controls or trial eligibility.
• You are responsible for all authorized activity under your account and must report suspected compromise promptly.

3Messaging responsibility

You decide whom to contact, what to send and whether you have valid consent or another lawful basis. Option CRM does not supply recipient consent. You must honor opt-outs, applicable telecom/privacy/consumer law, WhatsApp terms and reasonable frequency expectations.

• Do not send unsolicited bulk promotions, deceptive content, unlawful offers, harassment, malware or prohibited goods.
• Do not use rotation, variations or delays to evade platform enforcement.
• Interactive QR features are experimental and may fall back to text or fail to render.

4Plans, limits and payment

Free Beta provides 10 admitted outbound message-part credits per calendar day in Asia/Kolkata with no rollover. A two-part sequence consumes two credits. The Standard plan lasts 30 days after activation and is described as unlimited only subject to fair use, infrastructure capacity, configured safety controls and WhatsApp restrictions.

• Manual UPI evidence is not bank verification. Access activates only after an authorized administrator confirms matching credit.
• Coupon and trial benefits are non-transferable, non-stackable and subject to eligibility and usage limits.
• There is no automatic renewal during manual-payment beta.

5Availability and third parties

Internet failures, hosting incidents, databases, AI providers, WhatsApp/Meta services, UPI applications and device connectivity are outside direct control. Maintenance, security incidents or third-party changes may interrupt service. Reasonable recovery efforts may be made, but continuous availability is not promised.

6Data and backups

You must keep appropriate copies of important contact and business data. Reasonable safeguards and operational backups reduce risk but cannot make loss impossible. Deleting an Option CRM contact affects the application database, not a phone, Google or iCloud address book.

7Suspension and termination

Accounts or campaigns may be held, limited or suspended for security, non-payment, abuse, legal requests, high complaint risk or attempts to bypass safeguards. Where practical, the reason and restoration conditions will be shown.

8Liability

To the extent permitted by law, the service is provided as available and liability for indirect, consequential, lost-profit, lost-data, WhatsApp restriction or third-party losses is excluded. Nothing excludes liability or statutory rights that cannot legally be excluded.

9Changes and contact channel

Material changes will be versioned and may require renewed acceptance. Product support, policy questions and legal notices may be sent to optioncrm@roasbodhi.in. Transactional account messages are sent from verify@optioncrm.roasbodhi.in; replies should be directed to the support address.